101.   The plan splits the business into healthcare communications, call center, videoconferencing, network services and computer telephony divisions.

102.   The rest has to be handled by service representatives at the Federal Express call center in Memphis.

103.   The system also lets call centers pull up specific customer information on a personal computer.

104.   The software gives call center workers immediate information on a restaurant when they receive a call as well as the procedures to follow in responding to the concern.

105.   The software is used by individual companies and by call centers that handle calls for other companies, Tuen said.

106.   The Web site of a company that tracks the industry estimates that there are several hundred call centers operating in the United States.

107.   The Valley has become known as a popular destination for call centers, with its large, educated labor pool with neutral accents and its lack of weather problems.

108.   There are also economies of scale, like a companywide call center in Winnipeg.

109.   They are increasingly locating their call centers near rich veins of potential employees, like suburban homemakers looking for part-time work.

110.   This is a particularly dramatic example of how call centers can alienate customers, but it is by no means an isolated one.