91.   The headache of predicting call volume and staffing to meet it keeps call center managers awake at nights.

92.   The following four principles can make call centers true sources of business value.

93.   The increase was helped by higher sales of messaging systems, call centers, and higher revenue from service contracts.

94.   The loss last year was unusually high as a result of restructuring costs, including closing a distribution center and a call center, and laying off some employees.

95.   The majority of Kansas City area call centers are inbound, not outbound.

96.   The mission hopes to build on the momentum generated this week when Segue Software of Lexington announced it will open a tehcnical-support call center in Belfast.

97.   The new jobs are in call centers, tourism, and high-tech. Fishing has been badly hit because of declining stocks, but tourism filled that gap.

98.   The new call centers, which can take inquiries from anywhere in the country, cost less to operate and provide better customer service, Vance says.

99.   The new facility includes two assembly lines, sales and marketing operations, and a customer call center.