1.   Although Pac Bell and consumer advocates routinely do battle over allegations that the company mistreats customers, this battle is particularly crucial because the potential fine is large.

2.   In the business world, companies can mistreat their employees and their hometown, but woe to the company that mistreats its customers.

3.   Not because they mistreated the customer, but because they wasted so much time resolving such a petty concern.

4.   When the customers are mistreated, most do not complain but tolerate the treatment.