1.   If the originator has provided some issue identifiers in the SPR, it is sent to the manager of the package associated with the first valid issue referenced.

2.   Note that issue identifiers are case-sensitive.

3.   An issue identifier which is unknown to LIFESPAN has been specified.

4.   You should specify an issue identifier which is known to LIFESPAN.

5.   The start issue identifier for a range of issues is alphabetically after the specified end issue identifier.

6.   The end issue identifier must be alphabetically after the start issue identifier for it to be a valid range for the search.

7.   The issue identifier acts as a further reference to the product and must be used by the client in references to Software Performance Reports and marketing support.