1.   For this is the real stuff -- the language of the quality improvement process -- and it is being taken extremely seriously by everyone at ICI chemicals and Polymers.

2.   What is the quality improvement process?

3.   The management of this particular ICI business is convinced that the quality improvement process is the best way to get it there.

4.   What has been the reaction by CandP employees to the quality improvement process?

5.   Awards, though, are not an end in themselves and are only of value if they stimulate the improvement process.

6.   It has also brought about a real improvement in waste management, showing how the quality improvement process can be used to tackle environmental problems.

7.   A. I think if we could just get an improvement process in our society, get an improvement infrastructure set up.

8.   C-work, in turn, is about improving the improvement process itself.