1.   Customers complain of outages, dropped calls, garbled speech, echoes and interludes in which only one side of a conversation can be heard.

2.   Other cities have a better rate of dropped calls.

3.   That results in almost no dropped calls, according to center spokesman Larry Langford.

4.   The bill would require the Federal Communications Commission to monitor cell phone service on factors like dead spots, dropped calls, busy signals and improper billing.

5.   When a dropped call occurs, the operator is required to call the person back and find out whether they have a true emergency, Frank said.

6.   With the upgrade, the company says, customers will experience fewer dropped calls and less congestion.

7.   Those are cities where high demand and too many customers dialing during peak hours can lead to dropped calls or busy signals.