1.   A sidebar advises disgruntled consumers on how to make sure they get what they pay for.

2.   Disgruntled consumers usually turn to people in the local organization, and this often will work.

3.   Federal officials charge the company systematically failed to ship items to buyers -- and then reneged on promises to refund money to disgruntled consumers.

4.   The company does not attempt to contact disgruntled consumers.

5.   The sites allow disgruntled consumers to express themselves.

6.   The sites allow disgruntled consumers to, well, express themselves.

7.   What was supposed to be a boon for homemakers, who were never to wield an iron again, in fact meant disgruntled consumers perspiring in sticky fabrics.