1.   A telephone call to the Blizzard office reaches a recording that directs callers to the league office in Palo Alto, Calif.

2.   Driscoll patiently directs callers to the Massachusetts Society for the Prevention of Cruelty to Animals.

3.   It will direct callers to the office handling their location.

4.   Those callers were directed to guidelines laid out by the US Centers for Disease Control, whose rules are being followed by most businesses.

5.   Until late last year, Middleton had a telephone line at the White House that directed callers to the trade company where he works.

6.   When the connection was made, the operator would direct the caller to a row of booths in the lobby.