1.   The extreme example of this is the call centre, where time spent on refreshment breaks is often deducted from pay.

2.   Agent terminal and screen from the different call centres are linked back to the central computers for information retrieval.

3.   Call centres set up for the above organisations are not limited to one central location, but consists of several remote call centres located in each operational centres.

4.   IN a traditional service organisation environment, the help desk consists of a call centre with a number of agents answering inbound complaint calls.

5.   In a networked call centre, any remote call centre can be closed and calls can be routed to the central call centre.

6.   In general, the call centre forming the customer service centre consists of multiple agent groups.

7.   In other words, these call centres are wired together to form a networked call centre.

8.   On another development, Mohamed Azmi said AMFB has set up a call centre, which is expected to be launched by the end of April this year.

9.   Single or multiple CTI links may be required if the call centre is connected to more than one host computer.

10.   The arrival of video call centre with CTI will even enhance the process further, a technology we will expect to see within a short time.