21.   The store manager has no say in objectives of the organisation.

22.   Both the store manager and the personnel manger at Burger King did not like the use of the word power.

23.   The store manager appeared to possess a certain charisma which enhanced his position as a manager of others.

24.   The store manager confessed that staff at Burger King are poorly motivated.

25.   The store manager said that core staff motivation was a problem because after a while the job becomes highly repetitive.

26.   The store manager said he found the new technology more labour intensive and less flexible.

27.   Store managers are predicting record takings in the post-Christmas sales.

28.   Store manager Paul Ainger and retail director Colin Harvey welcome the first customers at the front door.

29.   Store manager Tim Stanger has a warm welcome as well as a rose and a flag for his first customer.

30.   Pupils and teachers from the schools joined the store managers for a buffet after the presentation.