21.   Only last weekend, the agency offered refunds to any disgruntled donors.

22.   One tour set to depart the weekend after the disturbances in Jakarta was canceled, and refunds were offered.

23.   Providian Chief Financial Officer David Petrini told analysts yesterday that the company has given customer service workers authority to offer customers refunds or otherwise resolve problems.

24.   Safeway, without confirming the discovery, immediately said it would remove the taco shells from its shelves and offer refunds to customers who have already purchased them.

25.   Shopper-friendly policies include things like accepting returns, offering refunds or having a customer service representative.

26.   Smith said the company had offered refunds, trips to the Caribbean on an allied cruise line, Dolphin Cruises, or reservations for future cruises.

27.   Some tour operators have begun to offer full refunds to people who have booked trips to these nations.

28.   Southwest Airlines, for example, has offered refunds to customers regardless of their travel date.

29.   Swissair could not offer refunds or put up stranded passengers in hotels, they were told.

30.   The banks have not yet decided whether to offer refunds if a card is lost or stolen.