21.   Aboriginal leaders criticized Howard for spelling out his desired outcomes for reconciliation without consulting Aborigines.

22.   Evaluation of his performance centres on the activity rather than on the desired outcome of that activity.

23.   First, individuals need to be accountable for producing desired outcomes, not just accomplishing activities.

24.   I always focus on the desired outcome.

25.   In the future, employees must be held accountable for achieving desired outcomes, not merely accomplishing activities.