21. Gazoo is helping Toyota speed up the disposal of used cars, cutting the time between orders placed and payment received and providing a treasure trove of customer data. 22. Hagel, at McKinsey, said that unlike BigStar, most e-tailers had done nothing with the vast amounts of customer data they had collected. 23. He also said grid operators need to modify their systems so power companies can monitor customer data more easily. 24. He said part of the decision to back away from a consumer version of My Services was based on industry concerns about who was going to manage customer data. 25. Hoofnagle said that without the threat of fines or other punishments, online companies will increasingly give in to the growing financial pressure to exploit customer data. 26. If the company sells customer data, Cornyn said, it risks violating state laws. 27. If Congress cracks down too hard on data mining, AOL Time Warner could be thwarted in its efforts to exploit customer data. 28. In addition, less than half of these corporate sites capture any self-reported customer data. 29. In such a business, these sophisticated screen phones could give employees quick access to customer data or market statistics. 30. Internet companies face few restrictions on how they use customer data. |
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