11.   In their frantic quest for customers and repeat business, online retailers have taken steps to make returning items easier.

12.   Japanese retailers take a long-term business approach nurturing them in ways that are rare if not nonexistent in the United States.

13.   Monday, though, it was down for most of the day, as Internet retailers took a beating.

14.   No word yet on whether some large record retailer has taken similar umbrage over the boast of CDnow.

15.   Once, they could force retailers to place untried magazines on store shelves by making the retailers take these offerings to obtain popular publications.

16.   One negative, added Kraus of TKO, is what will happen once new retailers take over the Caldor stores.

17.   One organization is especially displeased with the liberties online retailers have taken.

18.   Retailers are taking note of these sentiments.

19.   Retailers have taken note.

20.   She and her staff have been assured that their jobs will continue when a new retailer takes over the space.