11.   Relatives complained that the Foreign Ministry did not get them passports and other documents in time for them to board a scheduled charter flight to Guam Wednesday night.

12.   Relatives of victims complained of mismanagement at the hospital, saying ice blocks to preserve the bodies were brought in only late at night.

13.   Some relatives complained they had not been able to see the detainees for four months.

14.   Unidentified relatives complained that China Airlines staff had prevented them from speaking to reporters and provided little information, according to the report.

15.   Desperate relatives complained Sunday that identification of the dead was painstakingly slow.

16.   Most of the women were drug addicts and prostitutes, which some relatives complained led the police initially to investigate the disappearances with something less than the utmost diligence.

17.   Relatives had complained that the authorities were taking too long in retrieving bodies and identifying them.

18.   Relatives have complained at the slow pace of recovering and identifying bodies.

19.   Several relatives have complained about what they called the excruciatingly slow process of recovering and identifying the victims.