11.   One way to bring these different aspects of quality together in a concerted way is through total quality management, discussed later in the chapter.

12.   Second, a shared view of what quality means, which can underpin a commitment to organisation-wide strategies like total quality management, is often lacking.

13.   Recognizing the efficacy of the quality improvement process also known as total quality management, many leading Japanese companies decided to apply the concepts.

14.   Dr Tribus is one of the founders of the American Quality and Productivity Institute which teaches and promotes the fundamentals of quality management.

15.   Consequently, ideas such as total quality management and other management tools are virtually useless because of the type of workers out there, he writes.

16.   He taught courses on modern methods of quality management and technology and operations management.

17.   Jean G. Leon, deputy executive director for quality management at Harlem Hospital Center, will be the interim executive director.

18.   Taylor and Archer also have chapters on managing and analyzing database information on your clients and inventory, customer service and total quality management as it applies to retail.

19.   The authors present such success stories to illustrate basic business principals, such as employee empowerment, quality management and customer satisfaction.

20.   The company embraced total quality management in a big way, a decision that led to a raft of new products and a change in corporate culture.