11.   A passenger said she had been a drill sergeant.

12.   All passengers interviewed said the crew did a good job maintaining order.

13.   All this might be tolerable, but passengers say that what is truly making them crazy is the layout of the new terminal.

14.   But as lines grow at airport checkpoints, many passengers say the new measures are more window dressing than reassuring.

15.   But most passengers said that although they knew some passengers were sick, they very much enjoyed the trip.

16.   But in other surveys many passengers have said they should be served in-flight meals if the flights occur during meal times, regardless of the length of the trip.

17.   But other passengers said that by midday Friday, the Cunard line had cleaned up detritus that had blocked stairs and passageways on the trip from Southampton.

18.   But then, passengers said, the smell of smoke and jet fuel was strong.

19.   But two White passengers said that they or friends had been pulled out of lines in the past year to be searched.

20.   Even with just four daily flights, passengers said the shuttles are nearly empty.