11.   Posters explaining procedures for obtaining the refunds went up in stations on Monday, Ms. McGowan said.

12.   Refunds may be obtained where tickets were bought.

13.   She further argued that the agency has blocked efforts by California to obtain refunds and take its own legal actions against price gougers.

14.   She said travelers could also obtain full refunds.

15.   Sometimes a partial refund can be obtained.

16.   Taylor said UPS uses the threat of charges for Web inquiries to keep customers from obtaining the refunds.

17.   The bills would give passengers more freedom to change flights and obtain refunds.

18.   The suit, which seeks to halt the deceptive practices and obtain refunds for scam victims, alleges that Kalra and his businesses targeted the Indian-American community.

19.   When the Lindners started this May to obtain refunds, they decided not to approach losers or candidates who still had campaign debts.

20.   Passengers arriving for flights Friday will be greeted by signs informing them of the cancellations and instructions on obtaining refunds, said company spokesman Jeff Kriendler.