11.   Right, the complaints procedures.

12.   Pre-litigation--hospital complaints procedures, complaints to the FHSA, the Ombudsman and the GMC.

13.   The rules relating to inquests and the Court of Protection.

14.   The interpretation of the rule makes it clear that a complaints procedure must be established.

15.   For gang members and others, he said, stricter complaint procedures and heightened sensitivities had the opposite effect.

16.   In addition to the remunerations, the university agreed to refine its anti-discrimination policies, including complaint procedures.

17.   In addition, the INS will seek to bolster professionalism and improve complaint procedures using new guidelines being distributed to supervisors.

18.   The Clinton administration began complaint procedures last year during automobile trade talks with Japan but dropped its action when an agreement was reached.

19.   The court also found, however, that an employee has the responsibility to take steps to report and stop the harassment if a complaint procedure is in place.

20.   The university also agreed to adopt a comprehensive anti-harassment workplace policy and complaint procedure in English and Spanish, the EEOC said, and will train managers.