11.   --Discretion to reject citizen complaints has been removed from area supervisors, who culled out so many complaints in the past that citizen concerns were severely underreported.

12.   Gustavo Alanis, director of the Mexican Center for Environmental Law, was among those who filed the citizen complaint over the Cozumel pier.

13.   He would have a hot and cold relationship with the city officials, who were in charge of handling citizen complaints.

14.   However, that type of citizen complaint represents much of what People for the American Way cites in its report.

15.   In this crossroads city of ethnic diversity, the police got a surprise recently when they studied the first three years of citizen complaints of bias crimes.

16.   Initially, officers who had routinely failed to properly investigate citizen complaints were stunned when they were required to fill out reports for minor lapses.

17.   OCC, created by voter initiative, investigates any citizen complaint of police activity.

18.   Officers will also give business cards to drivers and a center will be set up to take any citizen complaints against officers.

19.   Only personal knowledge or knowledge gained from someone you know and trust who saw the violation can be the basis of a citizen complaint.

20.   Over the years, Haggett has repeatedly been the subject of citizen complaints of misconduct.