1.   A United spokeswoman declined to discuss the latest commission cut and subsequent outcry from travel agents.

2.   For frequent fliers between San Francisco and current Shuttle destinations, the change will mean fewer flights available each day, said Susana Leyva, a United spokeswoman.

3.   United spokeswoman Liz Meagher acknowledged that the flight was delayed but said she did not have any information about the circumstances.

4.   A United spokeswoman refused to comment further.

5.   However, United spokeswoman Sheryl Kurtie said the aircraft remained the same.

6.   Three crew members and a passenger suffered minor injuries Tuesday night and were treated at a hospital, United spokeswoman Chris Brathwaite said.

7.   United Airlines spokeswoman Chris Nardella said the company would have no comment on the firings.

8.   United Airlines spokeswoman Susana Leyva said the study shows that the airlines were serious when they promised to improve customer service.

9.   United Airlines spokeswoman Chris Nardella said attendants should make their safety concerns known to the company.

10.   United spokeswoman Liz Meagher had no comment on the transcript.